For personal injury law firms
Sign more leads.Chase less paper.
The Signed-Case Intake System answers every new lead fast, day or night, puts every case on one live board, and keeps clients updated in English and Spanish. Built on top of the tools your firm already uses, while your staff keeps working.
If it doesn't do what the written scope says, we fix it at no extra charge until it does.
The problem
Where signed cases slip away
Not in the legal work. In everything around it.
Leads call after hours and sign somewhere else
The ad worked and the phone rang at nine at night. By the time someone called back the next morning, the person had already talked to another firm.
Nobody can say where every case stands
Ask how many cases are waiting on medical records and the answer is a guess, or an afternoon pulling it together from three different systems.
Records and bills fall through the cracks
Requests go out and follow-ups don't. A missing bill or an untracked lien shows up when the case is finally ready to settle.
Clients keep calling to ask what's happening
Every status call lands on a case manager who was in the middle of something else, and many of those calls need someone who speaks Spanish.
The offer
The Signed-Case Intake System
One project, built around how your firm takes in leads and moves cases, on the tools you already use. Six parts. Each fixes one problem and ships as something your staff uses.
Fixes: Lost leads
Instant intake follow-up
Every new lead gets a reply right away by text or email, day or night, in English or Spanish, and lands in your intake queue with what they told you.
Fixes: Pipeline blindness
Live case dashboard
Every case, its stage, what it is waiting on and who owns it, on one screen a partner can open any time without asking anyone.
Fixes: Records and bills chaos
Medical records and lien tracker
Every records request, bill and lien for each case, with follow-up dates and reminders, so nothing is missing when it is time to settle.
Fixes: Unknown lead sources
Referral and source reporting
Which ads, referrers and campaigns bring in leads, and which of those leads actually become signed cases.
Fixes: Typing the same data twice
Integrations with your tools
Clio, Filevine, Litify or Lawmatics, your phones and SMS, e-sign and accounting, connected so each detail is entered once.
Fixes: "What's happening with my case?" calls
Client updates in English and Spanish
Clients get a message when their case moves to a new stage, in their language, so fewer of them need to call the office.
How it works
Four steps, and an early first win
We do the work. You join a couple of short check-ins.
We map your intake
We do the discovery: we sit with your intake team, look at your tools and write down what the system has to do. You get a fixed written scope and price before anything is built.
You see it first
Screens for your intake and case flow, in your firm's own terms, before we build them. You approve them in a short check-in.
The first part goes live early
Lead follow-up usually goes live first, while we build the rest around it. You can try a working version every week, and your staff keeps working the whole time.
We launch and train
We move your data, connect your tools, train your staff and stay on to adjust. The code and the documentation live in your firm's own account.
What it takes from you
We carry the work
Your firm keeps running while we build.
- We do the discovery with your intake team. There is no questionnaire to complete.
- We work with the tools you already use. Nothing gets ripped out.
- We handle the data migration and train your staff.
- You join a couple of short check-ins to approve what we show you.
- Your staff keeps working normally during the build.
The guarantee
It works as specified, or we keep fixing it
Before we build, we agree a written scope: what the system does, screen by screen. If what we deliver doesn't do what that scope says, we fix it at no extra charge until it does.
Is this for you
Who this is for
This is for you if
- You run a personal injury firm and leads come in faster than your intake team can answer them.
- Many of your clients would rather talk in Spanish.
- You already use a case management system and want it to do more, not to replace it.
- You want to know where every case stands without asking around.
This is not for you if
- You are looking for a cheap template or an off-the-shelf plugin.
- You want to replace your case management system entirely.
- Nobody at the firm can join a couple of short check-ins.
Security
Your clients' data stays yours
- The system runs in your firm's own accounts, and the code repository is yours from the first commit.
- Access is set by role, so staff see what their job needs, and changes are logged with who made them.
We don't make legal or ethics determinations for your firm. Those stay with your lawyers.
FAQ
What firms ask first
We already use Clio or Filevine. Why would we need this?
You keep them. We build the layer on top: intake follow-up, the case dashboard, the records tracker and client updates, connected to Clio, Filevine, Litify or Lawmatics so data is entered once. If your system doesn't expose what we need, we tell you on the first call.
How do you price?
Per project, at a fixed scope. On the first call we work out what the system needs to do, and you get a written scope with a fixed price before anything is built. No hourly billing and no surprise invoices for work you didn't agree to.
How long until we see something working?
You see working screens early, and the first usable piece, usually lead follow-up, goes live before the rest is finished. The full timeline depends on scope and is written into the scope before we start.
How much of our staff's time does this take?
Very little. We do the discovery, the data migration and the training. Your team joins a couple of short check-ins to approve what we show them, and keeps working normally during the build.
Who owns the code?
Your firm does, from the first commit: the repository is created in your account and we work there. If another team takes over later, there is nothing to ask us for and no license to renew.
How do you handle client data?
The system runs in your firm's own accounts, access is set by role, and changes are logged with who made them. We don't make compliance or ethics determinations for your firm; those stay with your lawyers.
What happens after launch?
Either we stay on to maintain and extend the system, or we hand it over documented so your team or another developer can run it. You decide which before we start, not after.
Your team is in Argentina. Does the time difference matter?
Very little. Argentina shares most of the US business day, so we work in your hours, in English, and meetings are booked on your schedule. Every week there is a working version you can open and try.
Next step
Sign more of the leads you already have
Book a 30-minute call. We look at how your intake and cases run today and tell you what we would build first. If it doesn't do what the written scope says, we fix it until it does.
Prefer email? hello@solidshift.dev